# Emails going to spam? Fix it here

> Step-by-step checks when submissions are saved but notification emails are missing or land in spam.

Source: https://docs.formclick.io/help/email-spam-fix

### Step 1: Check the dashboard

If the submission is in **Submissions**, the form works. If it is in **Spam**, mark it **Not spam**; spam is never emailed.

### Step 2: Check Recent deliveries

In **Settings → Email Notifications**, look at the status of the email. **Delivered** means your mail server accepted it, so it is in your mailbox somewhere. **Bounced** usually means a typo in the address.

### Step 3: Search your spam folder

Search for the form name. If you find it, mark it **Not spam** and add `noreply@formclick.io` to your contacts.

### Step 4: Create a filter

In Gmail or Outlook, create a rule for mail from `noreply@formclick.io` that never sends it to spam and, optionally, applies a label.

### Step 5: Ask your IT team

Company mail servers sometimes quarantine automated mail. Ask them to allow mail from `formclick.io`.

### Step 6: Rule out duplicates

Sending exactly the same test twice within 2 minutes saves one submission and sends one email.

> **Tip:** Every notification is sent from a Formclick address that passes SPF and DMARC checks, and replies go straight to your visitor through Reply-To.

Still missing? [Contact support](https://docs.formclick.io/help/contact-support) with the form name and submission time.