# Refunds & money-back

> When Formclick can and can’t refund a payment, and how to ask.

Source: https://docs.formclick.io/help/money-back-guarantee

> **Note:** Formclick doesn’t offer a general money-back guarantee or refunds for partial billing periods. When you cancel, you keep paid features until the end of the period you paid for.

## When we do refund

| Situation | What happens |
| --- | --- |
| Charged twice for the same period | The duplicate charge is refunded within 5 business days. |
| Billing error | Contact us within 14 days of the charge with the details. |
| Service outage over 72 hours in one period | A refund or credit may be given for the affected time. |
| Bought yearly by mistake instead of monthly | Contact us within 48 hours and we’ll review it. |

Starter plans are sold at a special discounted price and are non-refundable once active.

## How to ask

Email [support@formclick.io](mailto:support@formclick.io) with your account email, the transaction ID and a short description. Approved refunds go back to your original payment method within 7–10 business days.

Full terms: [Refunds & Cancellations policy](https://formclick.io/refunds).