# Troubleshooting

> Fixes for the most common problems: no email, missing fields, CORS and more.

Source: https://docs.formclick.io/help/troubleshooting

### I submitted the form but got no email

- Check the dashboard first. If the submission is there, the form works and the email is being delayed or filtered.
- Look in your spam folder and in the dashboard’s **Spam** tab.
- Check notifications are on and the recipient address is right in the form’s notification settings.
- Sending the same test twice within 2 minutes? The second one is treated as a duplicate.

### Some fields are missing from the submission

Only inputs with a `name` attribute are sent. Unticked checkboxes and disabled fields are left out by the browser.

### The page reloads instead of showing a message

Make sure `formclick.min.js` is loaded, and that the form’s `action` is exactly `https://api.formclick.io/submit`. Check the browser console for errors from other scripts.

### My redirect is ignored

The URL must be a full `https://…` link. On the Free plan it must be on the same website as the form. See [Redirects](https://docs.formclick.io/html-forms/redirects).

### “Too many submissions” while testing

The rate limit allows 5 submissions per form from one IP every 10 minutes. Wait a few minutes, or test from another network.

### CORS error in the console

Formclick allows all origins. A CORS error usually means the URL is wrong (check for typos) or a custom header other than `Content-Type`/`Accept` was added.

### File uploads do not work

Uploads need `formclick.min.js`, a Pro or Business plan, and files under 5 MB that match the `accept` attribute.

> **Still stuck?:** Email [support@formclick.io](mailto:support@formclick.io) with your form name and what you see. We reply within one business day.