# Autoresponder (Auto-Reply)

> Automatically email the person who filled in your form to confirm you received their message.

Source: https://docs.formclick.io/html-forms/autoresponder

> **Pro and Business plans:** The autoresponder is available on the Pro and Business plans.

With the autoresponder on, every visitor gets a confirmation email from you a few seconds after they submit. It is a simple, branded message: your name, your logo, a short intro text and, if you like, a copy of what they sent.

### Step 1: Open autoresponder settings

Open your form and go to **Settings → Autoresponder**.

### Step 2: Turn it on

Switch on **Enable autoresponder**.

### Step 3: Write the email

Set the **From name**, **Subject**, **Intro text** and, optionally, a **Logo URL**. The preview updates as you type.

### Step 4: Make sure your form has an email field

The reply goes to the address in the field named `email`.

```html
<input type="text"  name="name"  required>
<!-- Required for the autoresponder -->
<input type="email" name="email" required>
```

### Step 5: Test from your live website

Submit the form on your published site. Tests from `localhost` don’t send an auto-reply (see below).

## Settings

| Setting | Details | Default |
| --- | --- | --- |
| From name | Your company or website name, up to 100 characters. The email is sent from `noreply@formclick.io` with this name. | The form name |
| Subject | Up to 200 characters, one line. | “We received your submission” |
| Intro text | The message at the top of the email, up to 2,000 characters. Line breaks are kept. | See below |
| Include a copy of their submission | Lists the fields they submitted below your intro text. | On |
| Logo URL | An `https://` link to your logo image, up to 500 characters. | No logo |

## Intro text

The intro text is the main message of the auto-reply. Thank the visitor, tell them what happens next and when to expect an answer. If you leave it empty, Formclick uses:

```
Thank you for getting in touch. We have received your submission and will get back to you soon.
```

An example that sets clear expectations:

```
Hi there,

Thanks for contacting Acme Studio! We've received your message and a member
of our team will reply within one business day.

In the meantime, you can browse our case studies at acme.studio/work.
```

## When an auto-reply is sent

- The submission has a valid address in the `email` field.
- It comes from a public website. Submissions from `localhost`, private IP addresses or scripts without an origin are saved but don’t get an auto-reply.
- It isn’t flagged as spam.
- The same address hasn’t already had 3 auto-replies from this form today. This stops anyone using your form to flood someone’s inbox.

## Replies

When a visitor replies to the auto-reply, the reply goes to your notification address, not to Formclick.

Recent auto-replies and their delivery status are listed at the bottom of the autoresponder settings page.