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Autoresponder (Auto-Reply)

Automatically email the person who filled in your form to confirm you received their message.

Pro and Business plans
The autoresponder is available on the Pro and Business plans.

With the autoresponder on, every visitor gets a confirmation email from you a few seconds after they submit. It is a simple, branded message: your name, your logo, a short intro text and, if you like, a copy of what they sent.

  1. 1

    Open autoresponder settings

    Open your form and go to Settings → Autoresponder.

  2. 2

    Turn it on

    Switch on Enable autoresponder.

  3. 3

    Write the email

    Set the From name, Subject, Intro text and, optionally, a Logo URL. The preview updates as you type.

  4. 4

    Make sure your form has an email field

    The reply goes to the address in the field named email.

    HTML
    <input type="text"  name="name"  required>
<!-- Required for the autoresponder -->
<input type="email" name="email" required>
  5. 5

    Test from your live website

    Submit the form on your published site. Tests from localhost don’t send an auto-reply (see below).

Settings

SettingDetailsDefault
From nameYour company or website name, up to 100 characters. The email is sent from noreply@formclick.io with this name.The form name
SubjectUp to 200 characters, one line.“We received your submission”
Intro textThe message at the top of the email, up to 2,000 characters. Line breaks are kept.See below
Include a copy of their submissionLists the fields they submitted below your intro text.On
Logo URLAn https:// link to your logo image, up to 500 characters.No logo

Intro text

The intro text is the main message of the auto-reply. Thank the visitor, tell them what happens next and when to expect an answer. If you leave it empty, Formclick uses:

Text
Thank you for getting in touch. We have received your submission and will get back to you soon.

An example that sets clear expectations:

Text
Hi there,

Thanks for contacting Acme Studio! We've received your message and a member
of our team will reply within one business day.

In the meantime, you can browse our case studies at acme.studio/work.

When an auto-reply is sent

  • The submission has a valid address in the email field.
  • It comes from a public website. Submissions from localhost, private IP addresses or scripts without an origin are saved but don’t get an auto-reply.
  • It isn’t flagged as spam.
  • The same address hasn’t already had 3 auto-replies from this form today. This stops anyone using your form to flood someone’s inbox.

Replies

When a visitor replies to the auto-reply, the reply goes to your notification address, not to Formclick.

Recent auto-replies and their delivery status are listed at the bottom of the autoresponder settings page.

Still need help? Contact support or email support@formclick.io.