Help CenterEmail notifications
Configure notification email address
Choose who receives an email for each new submission, including CC and BCC.
By default, notifications go to the email address of the form (your account email). You can send them to anyone else, or to several people.
- 1
Open notification settings
Open your form, go to Settings → Email Notifications.
- 2
Keep notifications on
Make sure Email me on every submission is enabled.
- 3
Add recipients
Under Recipients, type an address and press Enter. Add CC and BCC addresses the same way.
- 4
Save and test
Save, then send a test submission. Check Recent deliveries at the bottom of the page to see where each email went.
Recent deliveries
The last 20 notification emails are listed with their status, so you can tell whether a missing email was never sent or was filtered by the receiving mailbox.
| Status | Meaning |
|---|---|
| Queued / Sending / Retrying | On its way. Retries happen automatically. |
| Sent | Accepted by our mail service. |
| Delivered | Accepted by the recipient’s mail server. If you can’t find it, check spam. |
| Bounced | The address doesn’t exist or rejected the email. Check the spelling. |
| Complaint | The recipient marked a notification as spam. |
| Skipped | Not sent, for example because notifications are off. |
| Failed | Could not be sent. Contact support if this repeats. |
Why can’t my form choose the recipient?
Recipients are set only in the dashboard. A field in your HTML can never change who gets the email, which stops spammers using your form to send mail to other people.
Still need help? Contact support or email support@formclick.io.