Refunds & money-back

When Formclick can and can’t refund a payment, and how to ask.

Formclick doesn’t offer a general money-back guarantee or refunds for partial billing periods. When you cancel, you keep paid features until the end of the period you paid for.

When we do refund

Situation	What happens
Charged twice for the same period	The duplicate charge is refunded within 5 business days.
Billing error	Contact us within 14 days of the charge with the details.
Service outage over 72 hours in one period	A refund or credit may be given for the affected time.
Bought yearly by mistake instead of monthly	Contact us within 48 hours and we’ll review it.

Starter plans are sold at a special discounted price and are non-refundable once active.

How to ask

Email support@formclick.io with your account email, the transaction ID and a short description. Approved refunds go back to your original payment method within 7–10 business days.

Full terms: Refunds & Cancellations policy.

Still need help? Contact support or email support@formclick.io.