Troubleshooting
Fixes for the most common problems: no email, missing fields, CORS and more.
I submitted the form but got no email
- Check the dashboard first. If the submission is there, the form works and the email is being delayed or filtered.
- Look in your spam folder and in the dashboard’s Spam tab.
- Check notifications are on and the recipient address is right in the form’s notification settings.
- Sending the same test twice within 2 minutes? The second one is treated as a duplicate.
Some fields are missing from the submission
Only inputs with a name attribute are sent. Unticked checkboxes and disabled fields are left out by the browser.
The page reloads instead of showing a message
Make sure formclick.min.js is loaded, and that the form’s action is exactly https://api.formclick.io/submit. Check the browser console for errors from other scripts.
My redirect is ignored
The URL must be a full https://… link. On the Free plan it must be on the same website as the form. See Redirects.
“Too many submissions” while testing
The rate limit allows 5 submissions per form from one IP every 10 minutes. Wait a few minutes, or test from another network.
CORS error in the console
Formclick allows all origins. A CORS error usually means the URL is wrong (check for typos) or a custom header other than Content-Type/Accept was added.
File uploads do not work
Uploads need formclick.min.js, a Pro or Business plan, and files under 5 MB that match the accept attribute.