Help CenterEmail notifications

Emails going to spam? Fix it here

Step-by-step checks when submissions are saved but notification emails are missing or land in spam.

1
Check the dashboard
If the submission is in Submissions, the form works. If it is in Spam, mark it Not spam; spam is never emailed.
2
Check Recent deliveries
In Settings → Email Notifications, look at the status of the email. Delivered means your mail server accepted it, so it is in your mailbox somewhere. Bounced usually means a typo in the address.
3
Search your spam folder
Search for the form name. If you find it, mark it Not spam and add noreply@formclick.io to your contacts.
4
Create a filter
In Gmail or Outlook, create a rule for mail from noreply@formclick.io that never sends it to spam and, optionally, applies a label.
5
Ask your IT team
Company mail servers sometimes quarantine automated mail. Ask them to allow mail from formclick.io.
6
Rule out duplicates
Sending exactly the same test twice within 2 minutes saves one submission and sends one email.

Every notification is sent from a Formclick address that passes SPF and DMARC checks, and replies go straight to your visitor through Reply-To.

Still missing? Contact support with the form name and submission time.